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Assistant Manager Operations,

1 - 6 YearsDelhi NCR

Posted: 31 days ago

Job Description

Site Success:
Maintain high vigilance on assigned sites and address daily operational requirements/ issues proactively
Ensure that all the contracted client needs are addressed and the current systems and processes adhered by our ground staff(housekeepers)
Ensure that all the new initiatives rolled out at the organizational levelare passed on effectively to the teams and sites being managed
Conduct monthly Customer Satisfaction (CSAT) surveys
Monitor the costs associated with the sites managed and ensure thatthey are as per plan / budgets
To ensure that all the Statutory compliances(ESI & PF) are met for all the sites as per the standards
Ensure that site documentation at all sites are maintained as per standards and monitored regularly
Conduct regular audits within the respective sites to ensure adherence to process and maintenance of quality standards
Focus on timely and accurate billing, collection of payments and maintaining zero bad debts at any time within the sites managed
To ensure that there is no shortage of staff at the sites on a daily basis and immediate backup/recruitment to be organized
Ensure maximum efficiencies per house keeper
Grooming standards across the regions should be maintained as per the Company norms
Ensure timely attendance and bill submission without any error

Client Delight:
Operate on a regular schedule to meet and understand the clientsbusiness plans, operational needs, service level agreements and other necessitates
Work closely with the client as a business partner and maintain a highly collaborative relationship with the client counterparts
Speedy acknowledgement and resolution of any issues/ concerns identified by the client/your team and mitigate the failure point in thefuture
Be a strong leader to drive the team to meet up to the customerssatisfaction standards via the CSAT survey mechanism

Employee Delight:
To constantly work on improving the skill level of the staff by training them at pre-planned intervals
To ensure that the performance of the down line staff(supervisors) isconstantly monitored and necessary feedback is provided to improvebusiness outcomes
Ensure that queries and concerns raised by the housekeeping staff areheard and addressed proactively by the supervisors/yourself
Maintain high engagement with the ground level staff to ensure high retention and efficiency among employees
Ensure daily briefings and regular performance updates are shared with the housekeepers
Get initial and only preliminary details of prospective clients where Caere can pitch in for FM services

Salary: INR 2,00,000 - 3,50,000 P.A.
Industry: Facility Management
Employment Type: Permanent Job, Full Time

Desired Candidate Profile

Education:UG -BHM - Hotel Management, B.B.A / B.M.S - Management
PG - MBA/PGDM - Any Specialization

Company Profile

Corporate Aesthetic Refurbishing Enterprises P Ltd
Greetings from CAERE.,

CAERE is a single source company that provides customers with complete solutions to meet requirements for Integrated Facilities Services PAN India. It specializes in "Transforming Spaces to Ease Lives and Enhance performance" through its three verticals;

· Integrated Facility Management,

· Indoor Environment Solutions and

· Home CAERE division.

Over the last 19 years, CAERE it has consistently delivered customized and comprehensive services at par with best globally, creating some of the most long-lasting relationships across the country. Headquartered in Hyderabad, it serves various Industries across 22 cities in India through its six branches located across India.

We are currently hiring for Assistant Manager Operations for our Branch office - DELHI

We are happy to know that you are showing interest in working with us, pleased to inform that your profile has been shortlisted for the role of Assistant Manager Operations. To take the evaluation process forward we invite you to understand:

· Organization profile:
View Contact Details+
Contact Details

Recruiter Name:Mr. Sumeet

Contact Company:Corporate Aesthetic Refurbishing Enterprises P Ltd