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Facility Executive- (MBA 01-5yrs)

1 - 5 YearsMumbai

Posted: 22 days ago

Job Description

Site Success:
Maintain high vigilance on assigned sites and address daily operational
requirements/ issues proactively
Ensure that all the contracted client needs are addressed and the current
systems and processes adhered by our ground staff(housekeepers)
Ensure that all the new initiatives rolled out at the organizational level
are passed on effectively to the sites being managed
Conduct monthly CSAT surveys on site
Monitor the costs associated with the sites managed and ensure that
they are as per plan / budgets
To ensure that all the Statutory compliances (ESI & PF) are met for all the
sites as per the standards
Ensure that site documentation at all sites are maintained as per
standards and monitored regularly
Conduct regular audits within the respective sites to ensure adherence to
process and maintenance of quality standards
Focus on timely and accurate billing, collection of payments and
maintaining zero bad debts at any time within the sites managed
To ensure that there no shortage of staff at the sites on a daily basis and
immediate backup/recruitment to be organized
Ensure maximum efficiencies per house keeper
Grooming standards across the regions should be maintained as per the company standards
Ensure timely attendance and bill submission without any error.
Client Delight:
Operate on a regular schedule to meet and understand the clients
business plans, operational needs, service level agreements and other
necessitates
Work closely with the client as a business partner and maintain a highly
collaborative relationship with the client counterparts
Speedy acknowledgement and resolution of any issues/ concerns
identified by the client/your team and mitigate the failure point in the future

Be a strong leader to drive the team to meet up to the customers
satisfaction standards via the CSAT survey mechanism
Employee Delight:
To constantly work on improving the skill level of the staff by training them at pre-planned intervals
To ensure that the performance of the down line staff(supervisors) is constantly monitored and necessary feedback is provided to improve
business outcomes
Ensure that queries and concerns raised by the housekeeping staff are
heard and addressed proactively by the supervisors/yourself
Maintain high engagement with the ground level staff to ensure high retention and efficiency among employees
Ensure daily briefings and regular performance updates are shared with the housekeepers

Salary: INR 1,00,000 - 3,00,000 P.A.
Industry: Facility Management
Employment Type: Permanent Job, Full Time
Keyskills:

Desired Candidate Profile

Good team player
Active listener
Attention towards details
A dedication to client service
Willingness to learn and change quickly for the good
Excellent verbal, written skills
Ability to take feedback
High energy levels, Optimism
Ability to solve problems
Leadership qualities, Strategic thinking
Enthusiastic attitude for getting into the details
Education:UG -BHM - Hotel Management, Other Graduate
PG - MBA/PGDM - Hospitality Management, Marketing, Other Management

Company Profile

Corporate Aesthetic Refurbishing Enterprises P Ltd
CAERE India is a front line facility management company providing specialized
solutions to clients. Headquartered in Hyderabad and located in 22 cities across
India, we have over the last 20 years carved a place as a leading Facilities
Management service provider with a comprehensive bouquet of specialized
services having a strong emphasis on quality, training and customer relationship.
Behind all these services, there is a need for a strong Financial reporting system
which provides up to date information about financial direction of the company
and support the organization grow
View Contact Details+
Contact Details

Recruiter Name:Myra

Contact Company:Corporate Aesthetic Refurbishing Enterprises P Ltd

Telephone:9121543121

Website:http://www.caereindia.com/